FAQs

Can I buy signOff for use en-premise rather than as a cloud solution?

Yes. Some clients prefer to keep all of their computer systems in house. We can provide all of the signOff functionality for installation in your own data centres. Please contact us to discuss.

Do I have to install client software?

To use iSign to sign documents from your computer you need to install some free client software. This software runs an algorithm on your documents to create a finger print that is sent to the cloud to create your signature. This piece of software is the CoSign client and you will be asked to sign with CoSign using this.

What technology do you use for your signatures?

The underlying technology behind signOff is provided by CoSign from ARX. CoSign has provided a digital signature solution to highly regulated industry and government for many years and is a recognised world leader in the field. CoSign is used by financial services companies, courts, government, life sciences and many other industries.

Do I need iSign to use uSign?

Yes, in order to sign documents externally with uSign, you must first install the iSign software to your own computer.

How can I receive technical support?

Technical support can be accessed through us personally, either through dropping us an email or giving us a call. Details can be found on our contact page.

Should I keep a paper copy?

There is a comfort in printing and filing a paper copy of a digitally signed document but there really is no need. A digital signature is only valid while it remains in digital form. There is also the cost of printing and filing and the risk to a paper document in the event of a disaster (fire, flooding, etc.). It is much easier to protect a digital document than a paper one.

How safe is a digital signature vs. a handwritten signature?

Nicholas Leeson forged handwritten signatures of his boss and caused the collapse of Barings Bank, the United Kingdom’s oldest investment bank. While both handwritten and digital signatures (standard electronic signatures) are legally-binding, only digital signatures ensure the non-repudiation of documents.

Why won’t my signature validate when I send it to another computer?

To validate a signature, simply right-click on the signature and then select “Validate” from the menu that appears. By validating a digital signature, you can authenticate the identity of the signer and view the signature’s reason, date and time. Validating a signature also allows you to ensure that the signed document was not tampered with and/or modified.

How do I add a new graphical signature or edit an existing graphical signature?

When you digitally sign with iSign, you are referred to a Signing Ceremony. You can easily add a new graphical signature or edit an existing one with a few simple steps:

  1. Add a new signature by clicking New Signature or edit an existing one by clicking on the Edit Signature button.
  2. Create/edit a signature by drawing it, using text or uploading one in the form of an image.
  3. Now specify the following definitions:
    • Signature Name – The name of the new graphical signature.
    • Image/Text Only – Whether the graphical signature will be based on an image or text.
    • Used For –The type of graphical signature: Full Signature, Initials, or Logo. Only one logo is permitted per user
    • Select Colour – The colour of the foreground of the graphical signature. This option is available for monochrome images only.

Note: A graphical signature is limited to 29KB. You can use up to a maximum of 140KB for your entire set of graphical signatures. If you wish to use a larger graphical image, you can store it in a local directory. Each local graphical signature is limited to 1 MB.

Can I install the iSign client on multiple computers?

Yes. To do so, simply download the installation package and install it on the desired computer(s). You will be able to sign using the same username, password and graphical signature on any computer.

What is PKI?

Public Key Infrastructure (PKI) is the basis for the digital signature (standard electronic signature) today. PKI provides each user with a pair of keys, a private key and a public key, used in every signed transaction. The private key, as the name implies, is not shared and is used only by the signer to electronically sign documents. The public key is openly available and used by those that need to validate the signer’s electronic signature. PKI encompasses different components which include a Certificate Authority (CA), end-user enrollment software, and tools for managing, renewing and revoking keys and certificates.

Does a digital signature really seal an electronic document?

Yes. Based on international standards digital signatures “seal” documents:

  • Providing evidence of user identity
  • Guaranteeing data integrity
  • Ensuring the non-repudiation of signed electronic documents
  • Complying with regulations

Are digital signatures legally enforceable?

Yes, all Crown Dependencies have digital signature legislation as well as most jurisdictions worldwide.

They recognise the legality of a digital signature (standard electronic signature) and deem it a binding signature. In addition to governments, many industries have established regulations (such as the FDA 21 CFR Part 11) that define digital signatures as a replacement for handwritten signatures. Since signOff is a digital signature solution, a secure form of e-signatures, it can provide legal compliance in the most tightly regulated industries and geographies. signOff offers a solution that is FIPS 140-2 Level 3 certified and is based on the Digital Signature Standard (FIPS 186-2). With the proper standard operating procedures in place, signOff can comply digital signature legislation worldwide.

Where will my data be stored?

iSign does not require documents to be stored in any other location than your own. Although the signing ceremony takes place in the cloud, only a thumbnail of your document is sent to the cloud.

uSign does require that your documents are sent to the cloud so that the third party signer can have access to it. It is only in the cloud for as long as is needed to obtain the signature. All components of signOff are based in secure datacentres in Guernsey.

Why digital signatures?

Nearly all of the documents we create are digital. Traditionally to sign a document we print it, sign it with
a pen and then scan and file the paper. In business this is expensive and at all stages. Digitally signing has the following benefits:

  • Reduced printing costs
  • Reduced scanning costs
  • Reduced storage costs
  • Improved disaster recovery abilities
  • More secure documents (compared to wet signatures)

What is a digital signature?

A digital signature (standard electronic signature) takes the concept of traditional paper-based signing and turns it into an electronic “fingerprint”. This “fingerprint,” or coded message, is unique to both the document and the signer and binds them together. Digital signatures ensure the authenticity of the signer. Any changes made to the document after it has been signed invalidate the signature, thereby protecting against signature forgery and information tampering. As such, digital signatures help organisations sustain signer authenticity, accountability, data integrity and the non-repudiation of signed electronic documents and forms.

What people are saying

  • The Electronic Transactions (Guernsey) Law, 2000 declares that signatures and documents are not denied legal effect solely because they are in electronic form.

  • The use of digital signatures has transformed a slow laborious paper procedure into a fast, highly secure, paperless process. Not only are the resulting documents more secure than paper but we have a full audit trail and completely tamperproof documents.

  • We are using digital signatures for signing our policy documents. It has proven to be cost effective, reliable and above all an easy to use solution to our signing requirements.

  • signOff is incredibly versatile and should be relevant for any company that is required to sign a document. It enables business to increase operational efficiencies and reduce administration costs. It is an important step in completing business digitally.